Grievance Procedure for People Served by GAO
A grievance is a complaint which you feel is important and justified by either a policy of GAO or a practice of GAO staff.
The grievance procedure should not be seen as an adversarial process but simply as a means of providing you a way to facilitate the resolution of complaints rapidly and fairly.
If you are, have been, or wish to become a recipient of GAO's advocacy services and have such a complaint, first discuss it with the staff member involved. Inform him or her that you have a grievance and wish to have it resolved. If after discussion the situation is not resolved to your satisfaction, call or write in care of the Executive Director, GAO,
150 E. Ponce de Leon Avenue, Suite 430, Decatur, Georgia 30030, info@thegao.org, 1-404-885-1234 or 1-800-537-2329.
If, after the problem is reviewed by the Executive Director or her designate, the situation is not resolved to your satisfaction, you may write to the President of the GAO Board of Directors at the above address stating your complaint. A representative of the Board will contact you to review and discuss your complaint, which will be considered by the Board at their next meeting, and you will be immediately informed in writing of their decision.
It is the responsibility of the Executive Director to assure staff compliance with the recommendations of the Board.